Privacy Policy

1. Introduction

olx99 operates as an online betting platform serving customers throughout Indonesia, including major cities such as Jakarta, Surabaya, Medan, Bandung, and Bali. We provide sports betting, live casino games, slot machines, and traditional togel (lottery) services. As a responsible operator in the online gaming industry, we understand the importance of protecting your personal data and maintaining your trust.

This Privacy Policy applies to all personal information collected through our website at https://olx99.cam, mobile-optimized interfaces, customer support channels, and any other services we provide. It covers data collected both directly from you during account registration and indirectly through your use of our platform, such as gameplay activity, transaction history, and device information.

We are committed to compliance with applicable Indonesian data protection laws and international privacy standards. This policy is designed to be transparent about our data practices and to give you control over your personal information. If you have questions or concerns about how we handle your data, please contact our Data Protection Officer using the contact information provided at the end of this document.

2. Information We Collect

olx99 collects several categories of personal information necessary to provide our betting services, ensure account security, comply with legal obligations, and improve user experience. The information we collect includes:

2.1 Information You Provide Directly

When you register for an olx99 account or use our services, you voluntarily provide the following information:

• Account Registration Data: Full legal name as it appears on your Indonesian identity card (KTP), date of birth, gender, email address, mobile phone number, residential address (including city and postal code), and username/password.
• Identity Verification Documents: Clear photographs of your Indonesian KTP (Kartu Tanda Penduduk) or passport, proof of address documents (utility bills, bank statements dated within the last three months), and selfie photographs holding your ID document for enhanced verification.
• Financial Information: Bank account details for Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata), e-wallet account information (OVO, DANA, GoPay, ShopeePay), and transaction history including deposits, withdrawals, and gaming activity.
• Customer Support Communications: Any information you provide when contacting our support team via live chat, email, or other communication channels, including your questions, complaints, feedback, and support ticket history.

2.2 Information Collected Automatically

When you access and use the olx99 platform, we automatically collect certain technical and usage information:

• Device Information: IP address, device type (mobile phone model, desktop computer), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, time spent on each page, clickstream data, game play history (bets placed, wins, losses), login timestamps, session duration, and referral sources (how you found our website).
• Location Data: Your approximate geographic location based on IP address, which helps us verify you are accessing our services from Indonesia and comply with geographic restrictions.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. See Section 8 for detailed information about our cookie practices.

3. How We Use Your Information

olx99 uses your personal information for the following legitimate business purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your olx99 account
• Processing your bets, wagers, and gaming transactions
• Managing deposits and withdrawals to Indonesian bank accounts and e-wallets
• Providing customer support and responding to your inquiries
• Sending you account-related notifications (transaction confirmations, password resets, account alerts)

3.2 Legal and Regulatory Compliance

• Verifying your identity and age (confirming you are 21 years or older)
• Conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) checks
• Detecting and preventing fraud, money laundering, and other illegal activities
• Complying with Indonesian law and international gaming regulations
• Responding to legal requests from law enforcement or regulatory authorities

3.3 Security and Fraud Prevention

• Monitoring account activity for suspicious behavior or unauthorized access
• Protecting against fraudulent transactions, identity theft, and account takeover attempts
• Investigating potential violations of our Terms & Conditions
• Securing our platform infrastructure and preventing cyber attacks

3.4 Service Improvement and Analytics

• Analyzing user behavior to improve platform functionality and user experience
• Testing new features and optimizing existing services
• Conducting market research to understand Indonesian player preferences
• Generating anonymized statistical reports on betting trends and game popularity

3.5 Marketing Communications (With Your Consent)

• Sending promotional emails about bonuses, special offers, and new game releases
• Notifying you about exclusive promotions during Indonesian holidays (Ramadan, Idul Fitri, Indonesian Independence Day)
• Providing personalized game recommendations based on your playing history

You can opt out of marketing communications at any time by clicking the unsubscribe link in any promotional email or adjusting your account preferences. Note that you will still receive essential account-related communications even if you opt out of marketing.

4. Data Sharing and Disclosure

olx99 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data in the following limited circumstances:

4.1 Service Providers

We share personal information with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: Companies that facilitate deposits and withdrawals via Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay). These processors access only the financial information necessary to complete transactions.
• Game Providers: Licensed software providers like Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming that host our casino games. They may collect gameplay data to ensure game integrity and randomness.
• Identity Verification Services: Third-party KYC/AML verification providers that help us confirm your identity and comply with regulatory requirements.
• Customer Support Tools: Live chat and helpdesk software providers that enable our support team to assist you efficiently.
• Cloud Infrastructure Providers: Secure server hosting companies that store and protect your data.

All service providers are contractually required to protect your data, use it only for the specified purposes, and comply with applicable data protection laws.

4.2 Legal Obligations

We may disclose your personal information if required by Indonesian law, court order, subpoena, or government regulation. This includes:

• Responding to legitimate requests from law enforcement agencies investigating criminal activity
• Complying with Indonesian tax authorities or financial regulatory bodies
• Cooperating with international gaming regulators and licensing authorities
• Reporting suspected money laundering or terrorist financing to relevant authorities

4.3 Business Transfers

If olx99 is involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your personal information may be transferred to the acquiring entity. In such cases, we will notify you via email and/or a prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other parties when you explicitly consent to such sharing, for example, if you participate in a joint promotion with a partner company.

5. Data Security Measures

olx99 implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

5.1 Encryption

• SSL/TLS Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL (Secure Socket Layer) encryption, the same technology used by banks and financial institutions.
• Data-at-Rest Encryption: Personal information stored in our databases is encrypted using AES-256 encryption standards.
• Payment Security: We use PCI-DSS compliant payment gateways that never expose your full bank account or credit card numbers to our systems.

5.2 Access Controls

• Strict internal access policies limiting which employees can view personal data
• Multi-factor authentication for all administrative accounts
• Regular access audits and employee security training
• Secure password policies requiring strong, regularly updated passwords

5.3 Infrastructure Security

• Firewalls and intrusion detection systems protecting our servers
• Regular security vulnerability assessments and penetration testing
• Automated malware scanning and threat monitoring
• Secure backup systems with encrypted off-site storage
• Physical security measures at data center facilities

5.4 Incident Response

In the unlikely event of a data breach that compromises your personal information, olx99 will:

1. Immediately investigate and contain the breach
2. Notify affected users via email within 72 hours of discovering the breach
3. Report the incident to relevant Indonesian authorities as required by law
4. Provide guidance on steps you can take to protect yourself (e.g., changing passwords)
5. Implement additional security measures to prevent future incidents

6. Data Retention Policy

olx99 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention practices are as follows:

Data Category	Retention Period	Reason
Account Registration Data	Duration of account + 5 years after closure	Legal compliance, dispute resolution
Identity Verification Documents	Duration of account + 7 years after closure	AML/KYC regulations, audit requirements
Transaction History	Duration of account + 7 years after closure	Financial regulations, tax compliance
Gameplay Data	Duration of account + 3 years after closure	Dispute resolution, fraud prevention
Marketing Communications	Until you opt out or account closure	Your consent (can be withdrawn anytime)
Support Communications	Duration of account + 3 years after closure	Quality assurance, dispute resolution

After the applicable retention period expires, we securely delete or anonymize your personal information. Anonymized data (data that cannot be linked back to you) may be retained indefinitely for statistical analysis and business intelligence purposes.

7. Your Privacy Rights

As an olx99 user, you have the following rights regarding your personal information:

7.1 Right of Access

You have the right to access the personal information we hold about you. You can view and download most of your data directly from your account dashboard. For a comprehensive data export, contact our Data Protection Officer.

7.2 Right to Rectification

If any of your personal information is inaccurate or incomplete, you have the right to correct it. You can update your email address, phone number, and other profile details in your account settings. For changes to verified identity information (name, date of birth), contact customer support with supporting documentation.

7.3 Right to Erasure ("Right to Be Forgotten")

You can request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes it was collected. However, we may be legally required to retain some information (e.g., for AML compliance, tax purposes, or ongoing investigations). To request data deletion, contact our Data Protection Officer.

7.4 Right to Restrict Processing

You can request that we limit how we use your personal information in certain situations, such as when you contest the accuracy of the data or object to our processing. During the restriction period, we will store the data but not actively use it.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format (such as CSV or JSON) and to transmit that data to another service provider. Contact our Data Protection Officer to request a data export.

7.6 Right to Object

You can object to our processing of your personal information for direct marketing purposes at any time. Simply click the unsubscribe link in any promotional email or adjust your communication preferences in your account settings.

7.7 Right to Withdraw Consent

Where we process your data based on your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing that occurred before withdrawal.

Exercising Your Rights: To exercise any of these privacy rights, contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days. There is no charge for most requests, but we may charge a reasonable fee for excessive or repetitive requests.

8. Cookies and Tracking Technologies

olx99 uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze how you use our platform. A cookie is a small text file stored on your device that helps us recognize you on return visits.

8.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly. These enable core features like secure login, account access, and transaction processing. You cannot disable these cookies as they are necessary for the service to work.
• Performance Cookies: Help us understand how visitors interact with our website by collecting anonymized information about page visits, traffic sources, and user journeys. This data helps us improve site performance.
• Functionality Cookies: Remember your preferences (language, currency display, game favorites) so you don't have to re-enter them each visit.
• Targeting/Advertising Cookies: Track your activity across websites to deliver personalized advertisements and measure ad campaign effectiveness. These cookies are set by our advertising partners.

8.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may prevent you from accessing certain features of the olx99 platform. To manage cookies:

• Browser Settings: Use your browser's privacy settings to block or delete cookies. Consult your browser's help documentation for specific instructions.
• Third-Party Opt-Out: Visit the Network Advertising Initiative opt-out page or the Digital Advertising Alliance opt-out page to opt out of targeted advertising from participating companies.

9. Protection of Minors

olx99 strictly prohibits underage gambling and is committed to preventing minors from accessing our services. Our platform is intended exclusively for individuals who are 21 years of age or older, in compliance with Indonesian law.

We do not knowingly collect personal information from anyone under 21 years of age. All users must complete KYC verification by submitting a valid Indonesian identity card (KTP) or passport to confirm they meet the minimum age requirement. If we discover that we have inadvertently collected data from someone under 21, we will immediately delete that information and permanently close the account.

If you are a parent or guardian and believe your child has created an olx99 account or provided personal information to us, please contact our customer support team immediately at [email protected]. We will take prompt action to remove the account and data.

Parental Controls: We recommend that parents and guardians install parental control software on devices used by minors to prevent access to gambling websites.

10. International Data Transfers

olx99 primarily serves users located in Indonesia. However, some of our service providers, such as cloud hosting companies and game providers, may be located outside Indonesia. When we transfer your personal data internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

These safeguards include:

• Entering into data processing agreements with international service providers that include standard contractual clauses approved by data protection authorities
• Verifying that service providers comply with internationally recognized data protection frameworks
• Ensuring that data transferred to countries outside Indonesia receives equivalent protection to that required under Indonesian law

By using olx99 services, you acknowledge and consent to the transfer of your personal information outside Indonesia for the purposes described in this Privacy Policy.

11. Changes to This Privacy Policy

olx99 reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or service offerings. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email to the address associated with your account
• Display a prominent notice on the olx99 platform homepage

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of olx99 services after any modifications to this policy constitutes your acceptance of the updated terms.

12. Contact Our Data Protection Officer

If you have questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact our Data Protection Officer:

For general customer support inquiries (not related to privacy or data protection), please use our standard support channels:

• Live Chat: Available 24/7 on the olx99 platform
• Email Support: [email protected]